Our Pricing Policy and Best Rate Guarantee

Pricing policy

Our philosophy is simple, our best available hotel rates, deals, packages and offers are always available on line here on the website, WITH ONE EXCEPTION ONLY – OUR DIRECT DEALS TO OUR LOYALTY DATABASE. Do check our special offers section regularly 

 

Enjoy our best rates, guaranteed, when you book directly with us

When you next make a booking, we guarantee that you will always receive the best possible rates providing you book directly through the hotel website, or via the hotel reservation desk. This is our best rate guarantee to you

Should you find a cheaper rate displayed anywhere online available for the intended date/s of your stay, please contact us and we will guarantee to match or even beat that rate, on a like for like basis i.e. length of stay and other stay and restrictions 

 

And best rate guarantees aren’t the only benefit of booking directly with us:-

Great concierge and pre arrival assistance. To help you plan your stay, we'll send you a pre arrival welcome email, inviting you to let us know of any special requirements you may have for your stay. Alternatively you may call our Reception Team at any time, 24/7, on 01463 231926

Book direct with the hotel rather than on a 3rd party website.  Although we enjoy working with these agents - we also promote the very best rate direct and if you can get your room cheaper with a 3rd party we will match their rate!  

You can contact the hotel easily and directly at any time. We have 24 hour reception

Royal Highland Hotel is independently quality assured by the national hotel grading agencies on a continuous, professional basis

Total privacy and security. You can trust us to protect your online transactions

Great customer service. The hotel is here to assist you 24 hours a day, 365 days a year

No hidden costs or penalties. All room charges and taxes are shown up front on our website. And there are no additional fees to modify an existing reservation

Always at your discretion, we will add your details to our guest database so that you are entitled to receive loyalty rewards, special deals exclusively for returning guests, and advance notification of all our latest news, deals and offers