Highland Hospitality from a committed Team
Great, and memorable Scottish highland hospitality experiences are built on people. We look at ourselves, our staff, our suppliers, and our customers as one big happy team. The hotel is like a member of the family. We support our community, we buy locally.
Inverness and the Scottish highlands are famous for great welcoming, personal hospitality - and we aim to provide you at all times with a great highland welcome here and a very ‘can do’ approach at Royal Highland Hotel.
Here at Royal Highland, guests experience the care and commitment to quality of professional owners, combining and working seamlessly with a team working totally in harmony with customer values. Our promise to you is a complete highland hospitality experience - a telling blend, a lovely balance of all that is good about food, drink, accommodation and comfort, skillfully and delicately fused by and nurtured by that most important factor, the personal touch. A delicate yet very potent mix which is our hallmark.
Our vision is to be: The hotel of choice for our customers and our people.
To provide an environment in which the two most important groups of people, our customers and our employees, get the best from each other; one can not exist without the other
Be profitable whilst providing value for money
At all times act with a high degree of professional integrity
We believe that it is only through the quality, pride and dedication of our employees that Royal Highland Hotel is successful and will continue to be successful, allowing the Company to expand and develop.
Our commitment to service excellence
At Royal Highland Hotel, excellence in customer service is in our DNA.
The hospitality industry has never been more challenging and exciting than it is today. Our industry is highly competitive and to prosper we need to ensure that our operation is best in its class. Our hotel’s’ highly motivated and skilled teams are well aware of this, are passionate about quality standards and service excellence and consistently aim to exceed customer expectations with continuous improvements.
We also know that excellence is not five-star. Excellence is the very best at what you do. And very important to us is not only doing the things that all guests want consistently well, but also doing the thing that individual guest segments and their needs consistently well too. So not only do we have excellent pre, during and après stay concierge – but as you’ll see on our websites, we recognise and endeavour to deliver the often very different needs of business travellers, solo and lady travellers, groups and corporate – as well as unique social events –and weddings, as individual as you.
In our view the closer the management and owners are to the customer and your staff the more chance we have of delivering the promise. This requires a great deal of self - discipline. We encourage our managers to be energetic, engaged, available to guests, and be seen to be, at all times. We run our businesses by people, not technology. Walking the floor should not be interpreted as ‘mistrusting’ our team but as an opportunity to role model, support them, praise them, and pay attention to detail. It is also a big opportunity to interact with our customers and obtain valuable feedback. One of our mottos is – if you enjoyed your stay, tell Trip Advisor, if you didn’t, tell us'.
We think we've created something really special - we hope you'll agree...
Traditional contemporary in a modern world
Serving the highlands for 163 years has taught us our service excellence from true experienceRead More
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